Refund Policy

At Simply Robust, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 14 days of delivery for a refund, exchange, or store credit, subject to the terms and conditions outlined below.

Eligibility:

To be eligible for a return, your item must meet the following criteria:

  1. Unused and in the same condition as received.
  2. In its original packaging.
  3. Accompanied by proof of purchase, such as a receipt or order confirmation.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene or safety reasons, including:

  1. Perishable goods, such as food or supplements.
  2. Personal care products, such as skincare items or beauty products.
  3. Items that have been opened, used, or damaged by the customer.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@simplyrobustseamoss.com to request a return authorization.
  2. Pack the item securely in its original packaging, along with any accessories or documentation.
  3. Ship the item to the address provided by our customer service team, using a trackable shipping method.
  4. Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within 1-2 business days.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refunds:

Refunds will be issued to the original payment method used for the purchase, minus any shipping charges incurred. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or credit card issuer.

Exchanges:

If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately with photos of the damaged or defective item. We will work with you to resolve the issue and provide a replacement, refund, or store credit as appropriate.

Thank you for shopping at Simply Robust. If you have any questions or concerns about our return policy, please contact us at info@simplyrobustseamoss.com.

By making a purchase from Simply Robust, you agree to abide by the terms of this return policy.